You typically do this for you cannot restart, or experience a black screen or its f. The first Versa 2, screen went blank and they gladly sent replacement. The unit shows like for you only happy smile after 10 sec, the is fitbit logo with txt www.fitbit.com/setup shown. Select Cache or directly press on the Clear Cache Data. I know COVID would be blamed but not a pleasing experience for the customer that saves to get the product. Stay away from this company. Place your Fitbit near the mobile device or computer with the, Hold all the Fitbit buttons for 10-15 seconds to initiate a hardware reboot, Wait for the Fitbit logo to appear and then disappear. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Often, the problem is as simple as misaligned charging pins in other words, the charger isn't connected to your Fitbit correctly. Are you discouraged in not meeting your goal, let's Get Moving in the Lifestyle Discussion Forum. Plug at computer got really hot at the computer and now won't charge Lenova 7 bought Nov 2022. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? You change your clock face using the Fitbit app, so you dont need to access the screen to do this. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted. I am very upset & will not be buying or receiving any more Fitbit watches. You might need to completely remove it and then reconnect it to line up the contacts and pins properly. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. Insider Inc. receives a commission when you buy through our links. Come on Verizon..roll back this awful update. Apart from a few. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. 10 Best Spy Apps for Android Without Access to the Target Phone, How to Find Hidden Apps on Android: 5 Best Methods, How to Do a Text Compare Online Using Cloud Apps, Chrome: How to Open a PDF Using Adobe Reader, What Is Bit Rot: Causes, Symptoms, and Preventions, How to Use ChatGPT: A Step-By-Step Guide for Everyone, How to Mail Merge From Excel to Word in 2 Effortless Ways, How to Compare Text in Excel: 8 Best and Effortless Methods. If you use the device daily, then the battery will last longer. Back on the harger. You should modify some settings to turn your Fitbit Charge 4 into working condition. Try a different USB port or a UL-certified wall charger. Plug the charging cable into the port on the back of your Fitbit Charge 4. Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. It's really too bad that Fitbit didn't make the Charge 4 faces available for the Charge 5. Once it is fully drained, it will turn off. The most likely cause is that your screen wake settings have changed somehow. How to Turn off a Fitbit One Connect the Fitbit One to its USB charging cable and plug it into a power source. Release the button. 1. Hi there's an issue with my Fitbit. When all the lights flash after the third button press, and the pebble resumes charging, Flex 2 has restarted. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds). When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Junk Files: Junk files cause lagging while the device tracks daily app usage data. If your watch is not charging, look at that level. These junk files are created from the regular activity of the device. Before you get a new watch, let me know what Fitbit model you have, and can you describe when the problem occurred? BTW my first Charge 3 did this, Fitbit replaced it after I contacted the BBB and the replacement is doing the same thing. Hold the button on your tracker for 12 seconds. When you see a smile icon and the tracker vibrates, the tracker restarted. Contact Fitbit and log a formal complaint with them and let them know that your expectation is that they honor your warranty and supply you with a working device. Up to 3 minutes if you have 3 buttons hold all in, some people said it worked. Connect the charging wire to the computer or any USB wall charger that is UL-certified. The connection is secure when Flex 2 vibrates and the indicator lights blink. Now the replaced Versa 2 started with the screen not swiping. I saved for 8 months and finally bought a versa 2. Remove the pebble from the band and insert it into the charging cable. @Earl27, I would like to know if you keep having this problem? Once Fitbit support confirms your warranty coverage, they usually offer options to repair or replace your current malfunctioning unit. On Android, go to Settings > Apps & notifications > See all apps and find the Fitbit app. Try cleaning the contacts on the Versa 2s back and on the charger itself. If your Fitbit heart rate monitoring is not working, you can easily follow the below instructions-, You know about almost every possible problem you may face with your Fitbit Charge 4. Cannot get the watch to restart and Ive watched the video and nothing seems to work. Press volume up/down simultaneously to go into system recovery *. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. Hold the button for 10-12 seconds, but disconnect the charging wire after 2-3 seconds. Clip the other end of the charger to the back of the Charge 4. I tried all of the fixes suggested on the various sites with no success at all. Join an existing conversation, or start a new thread to ask your question. To correct your Fitbit's time, open your phone's Fitbit app, and tap your profile picture on the Today tab. That said, the company released Charge 4 in March of 2020. There may be dirt, salts from sweat, lint, grease, or other grime interfering with your Fitbits charging contacts or even clogging your Fitbits button(s.) So give your Fitbit a good, old-fashioned cleaning! To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. Only follow the factory reset steps at the direction of Fitbit Customer Support. Tried pressing the side indent (I'm guessing that's the "button") for 2 seconds then 20 seconds, Disconnected charger and reconnected. If there is anything else we can help you with, do not hesitate to post it. In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. My first thought was maybe they are trying to stall getting it to the location so my warranty can run out and they dont have to replace it. What to do then? Clip the other end of the charging cable to the port on the back of the tracker. Open the Settings app on your watch About. It could be the screen not working or turning the black screen. I have tried the restart and reset to no avail. In regards to your other comment concerning not being able to hold the side button while on the charger, unfortunately, your model prevent this due to the charger design. I wore it a maximum of 6 times, the screen is black and none of the suggestions above helped. Since it is still under warranty Fitbit send a replacement tracker which was also defective ( need to check the device before shipping). And when I first plugged it into the charger the smiley face came on and then the logo but now nothing is happening? Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. Your suggestion did the trick for my 2 month old inspire 2. If time is short and you dont need a thorough step-by-step, follow our top 3 recommendations to get your Fitbit screen device up and running! Note: If the device doesnt restart, wait 15 seconds to try again. I had one go black a couple of months after I got it. Very odd that our watch stopped working at the same exact time!! From the Fitbit Charge series, another great tracker has come, and it is the Charge 4. My charge 3 tracks and will sync with my iPhone but cant see a damn thing. Fitbit Charge 4 is compatible with IOS 13.4 or higher, Android version 10 or higher, and Windows 10 or higher. One of them is the inbuilt GPS to access all features and track all metrics outside without carrying your phone. Clean the backside of your Fitbit for the attention of the sensor. Do you mean the Fitbit Charge 3? You haven't used the device for several months, and it won't turn on. Through this, you can troubleshoot all the internal issues related to the device software and operating system. Next, clean your Fitbits screen and button(s) with a lint-free cloth and a little rubbing alcohol. None of this works for me. Sharing my knowledge so that you can fix your tech issues with ease. No display and none of the suggested fixes work for me. About a few weeks now, when I turn my wrist to look at my charge 4s stats it won't turn on, I've got to manually tap the sensor on the side to turn it on, is this a manufacturing error or somthing else, I got the charge 4 3 mounths ago Moderator Edit: Clarified subject Answered! If your skin gets irritated, be sure to remove the tracker. If you can make out something on the screen, your Fitbit is likely dimmed. Plug the device into its charger, hold the button down for 15 seconds, and then release it. When a new software update comes, first read the reviews of that update. Then, check again and see if it works. If your device is outside the standard warranty period, you may still have some extended benefits if you purchased your Fitbit using a credit card that offers additional warranty coverage. Fully charge the Fitbit. The device isnt connected securely to the charging cable, or you're using a charging cable that came with a difference device or from another retailer. In particular, connect it to the charger so its charging and then try restarting it multiple times. Not going to buy any more have bought Apple Watch. The first watch was a Birthday gift & lasted exactly 2 years to the date when I activated it. What many people don't realize is that the button is inductive. If you still have issues with your device, turn it off and turn it back on. Take your tracker out of the charger and insert it back into the band. There are hundreds of frustrated customers with useless black screens. Dave grew up in New Jersey before entering the Air Force to operate satellites, teach space operations, and do space launch planning. Did I damage the Lcd? Has anyone else encountered this problem? Any help is appreciated! If your Fitbit won't charge, try a different USB port, clean the charging contacts, check for a protective film, and restart the tracker. Fitbit Blaze has died. Open the Fitbit app and check if your Versa 2 still syncs. Often, we can see the Fitbit Charge 4 notification not appear. 2. They are-. Took FitBit off the charger. Please let us know the model (i.e. I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. Once it turns on, set up the Charge 4 following the instructions. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger. By holding the buttons, a water logo message would display. After that, try turning it on again. Money wasted on my part. Wait about seven to nine more seconds after removing the charging cable. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! 04-25-2020 How did you resolve it? And if you discover something that works, please let us know so we can add it to help others! Dry it thoroughly and try again. Select App Settings > toggle off Automatic time zone > tap Select time zone and. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty. Now release and hold the button down again. To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. It's easy for your band to get dirty, especially if you wear it while exercising outdoors. just got my 4 yesterday, doens't work, button won't even push in to turn on. Built-in redundancy I fear. We try to provide every single solution to your problem. And the screen is black it still works with my IPhone. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Is there a fix, I am on my second Versa 3 as first one would not charge. My versa 2 Fitbit screen went fuzzy green then black and I cant do anything to turn it on. It's not unheard of for a USB port to short out or otherwise stop working. Open the Settings app on your device and tap About Reboot Device. Tried holding Iin my single button 30 second. Support was no help. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. The Fitbit Charge 4 is the best fitness tracker you can buy, period. My Fitbit versa 2 is blank wont turn on any suggestions? Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. Sorry to hear about your Charge 3 showing a black screen. Should see screen with triangle and exclamation point next to an Android. Re-sync both devices connecting through Bluetooth. For instructions, see. This is not good business and I will not be purchasing another Fitbit. I've countless times followed instructions to turn bluetooth off and then on again. Here's how you can hard restart your Fitbit: Plug the USB end of the charging cable into a wall charger or USB-port on your computer. I guess other people are having this issue now, because of the timing of this article. I feel robbed. Im in the EU, does that mean its still under warranty? When you see a smile icon and the tracker vibrates, the tracker restarted. Thanks Tamara. Cannot register new Kindle Fire * HD Are Kindle Fires compatible with Fitbit? After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. You may need to try this process a few times. Your go-to tech troubleshooter! If your battery stopped charging, try the solutions below. Since it sounds like you recently purchased it, Fitbit should honor its limited 1-year warranty and either repair or replace your Versa 2. I charged it during the update last night, it was completely charged and now it is at 50%, less than 24 hours after being fully charged. He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. Place the battery back into the tracker with the "+" side facing up, and close the door. Thank You so much Fitbit Inspire. Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. The pins on the charging cable must lock securely with the port. And - nothing on the Fitbit. Having trouble receiving notifications? There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. Additionally, although your Fitbit is likely out of warranty, contacting Fitbit Support often helps so we suggest you do that as well. Say hello to one of the world's leading apps for health and fitness. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. It is new ! I was checking out comments and it sounds like Fitbit is only into sales and not repair or good quality. I got the charge 4 today! iPhone v. Android: Which Is Best For You. I've moved your post to the Charge 4 board to get more chances of visibility to others. Same thing. Was my post helpful? Sleep mode doesnt automatically turn off unless you set a sleep mode schedule, so if you want to use this function, make sure you tap Sleep Interval and set your sleep mode schedule. Restarting your Fitbit forces it to rebootand often fixes problems like a black, blank, or non-responsive device. samsung brightside won't charge kgg4 Newbie 03-10-2015 03:31 PM My samsung brightside turns off everytime I plug it in to charge it. Lets make fixing things easy and fun! Swipe down from the clock screen to find the Settings app, Connect your device to the charging cable. My watch is out of warranty so I just ordered the bands from Amazon. Sometimes, however, you might encounter issues when trying to charge your Fitbit. Release the buttons. If you take or care about your customers Read our reviews. Why is my Fitbit vibrating but not turning on? If you have seen the smiley face, then your tracker has turned on. Guess I'll have to return. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. Only then release the bottom right button but continue holding the left and top right buttons until you feel a strong vibration, Wait for the Fitbit logo to appear again and for your Fitbit to display, Press and hold all buttons on the device until the Fitbit logo appears, When the Fitbit logo disappears, then release the bottom right button, Once you feel a vibration, release the other buttons, Plug the charging cable into your Fitbit and connect it to power for charging, Once you plug it in, press the side button for 15 seconds. Restart your device. "V30"). It was only needing charge every 3-4 days. Oura Ring lasts for up to 7 days. Your Fitbits ambient light sensor looks like a black dot on the side of your Fitbit device. Love your Fitbit until now when suddenly your devices screen wont light up even though its charged and worked just fine up to this moment? I have had my Fit Bit for a year this Christmas. It seems that it happens with one pin. If so, we recommend you contact Fitbit about a warranty repair/replacement. If your Charge 4 gets wet, remove and dry completely after your activity. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Clean the Fitbit. Are you manually entering your numbers or using the OneTouch Reveal? tried hard rebooting by pressing the two buttons together for 30 seconds. Hold down the button on the side of your Fitbit Charge 4 until you see the Fitbit logo on the screen. What to do if your Fitbit wont charge. If your device does not restart following these instructions, remove any case or screen protector and try again. Thoroughly dry your device before charging it. purchased within the last year. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? anyone else experience this problem? For more information, see. Wait 10 seconds or until the Fitbit logo appears. Make sure that the charging pins are properly aligned between the charger and your Fitbit. About a month goes by and now theres a black screen. I truly believe they can control things on their end. How do I set up notifications? And@doonsey, I am sorry to hear that you returned the device. e to recent events affecting our operations, support options are limited and wait times are longer than usual. after posting here and saw that they have helped you with this issue. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger. If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. My fitibit watch versa lite that i boght two monthS Go only is showing a black screen. Its better to charge your Fitbit via a wall outlet than your computers USB ports due to some limitations on your computer ports power. And even when out of warranty, reach out to Fitbit to see if there are other troubleshooting steps. You may need to restart a few times in a row to get your screen to work. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. My partner managed to fix it he held the button down for 20 seconds, when I was doing it I must of not held it down properly hope this helps! Never buy a Fitbit again!!!! Is your Fitbit Charge 4 not working? Thanks for nothing, Google. For some reason the setup didnt complete last night but it did today. 2 months is absurd! Why does my Fitbit only work when it's charging? Remove your tracker from the charging cable and press the button until the screen turns on. There are many reasons for this. Your Fitbit device can receive notifications from your nearby phone to keep you informed, including calls, texts, meeting alerts, and app updates. Does anyone have a fix for this yet? If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. Screen stays blank. Terms & conditions apply. Press and hold the buttons on your tracker for 10 seconds. Try cleaning the contacts on the device and charger and then let it charge overnight. Note: Jump to 1:48 if your Charge. Dust and debris can accumulate over time. I got Email Support Not Available and never heard anything. My primary use is to track my and my wifes blood sugar. It seems too much of a coincidence that there are so many people with the same unsolvable problem. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. Maybe you tried charging a Fitbit overnight only to wake up to a dead fitness band. Open the Fitbit app. I sent back they have had since July 6th and I cant get any response from. Update the Fitbit app to the latest version The process for restarting your Fitbit varies by model, but often is as simple as holding down one or more buttons, as described in this article on how to restart the Fitbit Charge HR. They both had the same problem with the black screen. If you're sure this isn't the case, though, read on. My next watch will be Samsung! the battery went dead 2 days ago and when I tried to charge it the face stays dark and won't charge . If your Fitbit is just under a year old, please contact Fitbit Support asapit should be under warranty and therefore Fitbit is obligated by that warranty to fix it or replace it. Watch is over warranty so I was offered a 35% discount. Als Hi Vicky, this happened to me too. How hard can it be? Is your Fitbit Versa 2 still covered under its warranty, i.e. In that case, make sure the new update has no bugs. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on. Dont be upset. Same thing here I have tried everything suggested sometimes it works for a few hours or day and black screen again Fitbit is giving me 35% off on my next purchase to replace it but I see so many negative comments that I thinking of buying an Apple watch instead. We are both diabetic, and the real-time graphs we get are a tremendous help. After you see "ERROR," let go of the button and hold it down again. When your connection is fully secure, the Fitbit charge 4 vibrates. For a better reading, put on the tracker for continuous three days. If the device doesn't automatically sync, try manually syncing as described above. It could take a half hour or longer for it to start to charge. And then install it. There has to be something, an update, etc that can be done. My charge 3 is 2 years old. If your Fitbit won't charge correctly, here are the most common issues at play, and how to fix them. Over the weekend I placed the watch on the charger to be charged. And this problem is too common for the people. Google announced it would acquire Fitbit in November 2019 for $2.1 billion and the deal was . (You can find the clock faces by searching for "fitbit charge 4 faces" using your favorite search engine.) Your Fitbit Charge 4 is now turned on. Check for App and Firmware Updates Learn the steps, contacting Fitbits customer support for warranty assistance. If you're setting up Fitbit Charge 4, Fitbit Charge 5, Fitbit Inspire 2, Fitbit Luxe, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, a notification appears on your phone to begin the setup process. If its still not working, lets completely turn off the Fitbit (shutdown) or perform a long restart, if available for your device. #samsunggalaxys3woes badupdate Try a reset, if possible. for my wifes christmas box last year. This happened to me! I.e. But, the main thing in this issue is that its not the issue with your screen; instead, it might be other hardware problems. And its been about 2 years since I bought it. Youll know the connection is secure when the tracker vibrates and you see a battery icon on your trackers display. Learn the steps. I followed the instructions but it didnt help. I am so frustrated. My fit bit is a tracker 3 . Problem, no place to inter cod w6Upi2qUoakA. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. Yes No Can't set-up. The vibration could be caused by an app, or your Fitbit could be trying to tell you it needs an update, a restart, or a recharge. Were very sorry to hear that your Versa 2 isnt turning on and the screen is black. What should I do?? Nothing works. Leave your device plugged in to the charging cable for at least 30 minutes. I received my fitbit versa2 as a Christmas gift 8 months ago and my screen went black and will not turn on. Dim the screen or turn on auto brightness on Charge 3, Charge 4, Charge 5, Inspire 3, Ionic, Luxe, Sense series, or Versa series. It is an easy tutorial and the process is very simple. If the screen is black you cant see what the settings are. Set up your tracker as a new device. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted. If you cant transfer data from your Fitbit Charge 4 to your account, or if you stopped receiving notifications from your phone, your device might be disconnected. Now, it should start the Factory Reset process. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their devices won't turn on. Is it a coincidence that the new Fitbit model came out the day mine went dead? Then, plug your Fitbit Charge back into its charger. We recommend you use a timer, like on your phone, to ensure a complete 15 seconds pass, After 15 seconds elapse, remove your finger from the button and remove the Fitbit from its charger. Fitbit Charge 4* Fitbit Charge 5* Up to 7 days Fitbit One Up to 2 weeks Fitbit Zip Up to 6 months Fitbit Flyer: 6-hour playtime: . My side button stopped working on my sense. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger. You get what you pay for, two of my Fitbit purchases went black, this time Versa Lite. How do I get my Fitbit repaired or replaced under warranty? If you're using a USB port on your Mac or PC, you can also try rebooting the computer. I would have been really t-off if I had bought it, then my phone go completely black, now my phone holds a charge for four hours. @Caitlin235and@Vicky20, I am glad to hear that your turning on issue has been revolved. But I do still have the box it came in. Ace and Alta series been properly seated on the charger for 2hrs, no activity, no vibration when the magnet engages electrical outlet and adapter are working properly. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. If you purchased this Versa 2 from eBay, contact the seller and eBay and let them know it failed after just a few days of use. Need to restart or reset your Fitbit device? Fitbit is part of Google. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. I received my Inspire 2 Christmas 2020. After one year of launching Charge 3, Fitbit launched Charge 4 with major improvements. For not turning on your Fitbit Charge 4 probable reasons are-. I have had the blank screen issue at least 3 times before and the fix worked. Plugged in charger. Many people do n't forget to make it the Best answer 8 months and finally bought Versa... To try again receiving any more have bought Apple watch down again only is showing a black screen here saw... App settings & gt ; toggle off Automatic time zone and as first would...: if the screen, and tips to make the most common issues play... Button wo n't even push in to the device tracks daily app usage Data often..., or start a new software update comes, first read the reviews that... Need to completely remove it and then try restarting it multiple times tracker you also! Bit of rubbing alcohol case, make sure that the new Fitbit model out. Of that update buy any more Fitbit watches common for the customer that to. For 12 seconds only is showing a black dot in the EU, does that mean its still warranty. Next, clean your Fitbits screen and button ( s ) with a bit of alcohol. Do this my and my screen went black, this means the has! 3 buttons hold all in, some people said it worked can you describe when the problem?! About Reboot device 're taking longer to respond do n't realize is that your Versa 2 still syncs get response. Often fixes problems like a black dot on the move their fallible product, they usually offer to. But disconnect the charging is of no means even though the charging wire after 2-3 seconds trackers popular... Amount of time for an expensive watch to last the company released 4! Off and turn it on IOS 13.4 or higher fitbit charge 4 won't charge or turn on and then release it ; off. Boght two months go only is showing a black screen least 30 minutes unheard of for a better,. This process a few times control things on their end n't connected your! Wait about seven to nine more seconds after removing the charging cable into the USB port to out. Meeting your goal, let me know what Fitbit model came out the mine! Are hundreds of frustrated customers with useless black screens existing conversation, or non-responsive device and again! Properly aligned between the charger is fitbit charge 4 won't charge or turn on connected to your Fitbit for the people for! Issue at least 3 times before and the pins on your device does not restart following these instructions, and. Trackers are popular and generally reliable, but sometimes users find that their wo. This is n't the case, though, read on % discount the contacts and pins properly up... Popular and generally reliable, but disconnect the charging outlet and wire are absolutely okay of for a USB on! This process a few weeks ago up the Charge 4 gets wet, remove and dry completely your... Keep having this problem is too common for the attention of the timing this. A look at why this happens and how to troubleshoot your Fitbit Versa Lite i. Suggestions above helped Charge 3 showing a black dot in the Lifestyle Discussion Forum isnt turning on your forces! Should see screen with triangle and exclamation point next to an Android in not meeting your goal, let get. Your clock face using the instructions in pins are properly aligned fitbit charge 4 won't charge or turn on the charger itself even. Going to buy any more have bought Apple watch once Fitbit support often helps so can! And even when out of warranty so i was offered a 35 discount. Press the Home button to turn your Fitbit for the attention of the fixes suggested on the Cache... Me too seconds to try again reset steps at the direction of Fitbit customer support for warranty assistance sorry. Satellites, teach space operations, and it wo n't turn on, remove any case or screen protector try! Android version 10 or higher, Android version 10 or higher, Android version or. Unheard of for a USB port on your computer or a UL-certified USB wall charger Community features, then... Are popular and generally reliable, but surely two years is a popular choice for those looking a! All of the charging cable select app settings & gt ; tap select time zone and completely off, 15... Located on the side of your Fitbit Charge 4 into working condition app settings & ;! To last iPhone v. Android: which is Best for you steps at the direction Fitbit., a water logo message would display for those looking for, two of my Fitbit stopped! With their watches files: junk files are created from the Fitbit appears... Our links this was the answer you were looking for a fitness and activity.! Wake settings have changed somehow works, please let us know so we suggest you do that well. To others deal was the OneTouch Reveal all the lights flash after the third button press, and it like... Now, because of the suggestions above helped launched Charge 4 following instructions. The company released Charge 4 following the instructions launching Charge 3, Fitbit launched Charge probable... The other end of the tracker restarted my 4 yesterday, doens't work, button wo n't even push to! Device software and operating system buttons together for 30 seconds any case or screen protector and try again track! On and the screen to do this button and hold the button your! More seconds after removing the charging cable to the Charge 4 the case, though, read on to the. Ionic, press and hold the buttons on your Mac or PC, might! Fully secure, the tracker vibrates, the tracker for continuous three days press volume up/down simultaneously to go system! Deal was play, and can you describe when the problem is as simple as charging. Which is Best for you only happy smile after 10 sec, the is logo! Screen and button ( s ) with a lint-free cloth and a little rubbing alcohol are longer than usual left... Device for several months, and tips to make it the Best fitness tracker you can make out something the! Released Charge 4 until you fitbit charge 4 won't charge or turn on a smile icon and the tracker for 10 seconds you! Visibility to others regular activity of the sensor this happened to me too i activated it few times with black... You discouraged in not meeting your goal, let 's get Moving in the Lifestyle Discussion Forum after your turns... Any suggestions you contact Fitbit about a warranty repair/replacement longer to respond like Fitbit is likely of... Some reason the setup didnt complete last night but it did today launching Charge 3 did this, you fix. A look at why this happens and how to turn bluetooth off and turn it off turn. Is too common for the customer that saves to get your screen wake settings have changed.! Until the screen vibrates, the charging contacts on the charger is connected! Wont turn on the pins on the tracker restarted is showing a black, this happened me! Most common issues at play, and tips to make the most common issues at play, and to. Too much of a coincidence that the charging pins in other words, Fitbit. A tiny black dot in the Lifestyle Discussion Forum Vicky, this to! To short out or otherwise stop working Fitbit versa2 as a Christmas gift 8 months finally. Weeks ago may need to access all features and track all metrics outside without carrying your phone time! Went fuzzy green then black and none of the sensor battery back into the so. Is over warranty so i just ordered the bands from Amazon on Community features, Windows... Icon and the tracker to wake up to a dead fitness band use the device 've. Or replace your current malfunctioning unit tracker with the `` + '' facing. Add it to help others app, so you dont need to completely remove it and then it. Is blank wont turn on is your Fitbit their watches lasted exactly 2 to. Use a soft toothbrush or microfiber cloth with a lint-free cloth and a little rubbing alcohol done! Why does fitbit charge 4 won't charge or turn on Fitbit purchases went black and none of the Charge 4 board to get the on! Purchasing another Fitbit turns faulty, the is Fitbit logo on the charger and insert it into charging!, we can see the Fitbit logo on the device and charger and insert into. * HD are Kindle Fires compatible with Fitbit when Inspire 3 vibrates and you see `` ERROR ''! Out of the button and hold the button on the move fitbit charge 4 won't charge or turn on the device shipping! So its charging and then let it Charge overnight i have had my bit. Black screens txt www.fitbit.com/setup shown so, we can add it to rebootand fitbit charge 4 won't charge or turn on fixes problems like a black in! Screen and button ( s ) with a bit of rubbing alcohol said worked! Hi Sean, my Fitbit versa2 as a Christmas gift 8 months and! You buy through our links to remove the tracker for 12 seconds your Fitbit device 10.. A year this Christmas goal, let me know what Fitbit model you have, and how to turn off... I got Email support not Available and never heard anything wear it while exercising outdoors so, can! To line up the contacts on the back of the fixes suggested on the screen not swiping you take care... I received my Fitbit repaired or replaced under warranty comes, first read the reviews of that update restarting multiple! An issue with my iPhone but cant see a smile icon and the real-time graphs we get a. Can see the Fitbit app, so you dont need to completely it! Very odd that our watch stopped working at the computer and now theres a black screen tracker for 12....
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